Shipping policy
Effective Date: August 13, 2026
Welcome to Catchy Picks. This Shipping Policy explains how we process, ship, and deliver orders placed through catchypicks.store.
1. Shipping Coverage
Catchy Picks currently ships products to eligible delivery addresses within India.
Shipping availability may vary depending on the product, seller, courier service, and destination.
Some locations may be unavailable for delivery due to courier limitations or other operational restrictions.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may be longer during:
- Sales and promotional events
- Holidays and festivals
- High-demand periods
- Unexpected operational disruptions
You will receive order or shipping updates using the contact information provided during checkout, where such notifications are available.
3. Estimated Delivery Time
After dispatch, orders are generally expected to arrive within approximately 3–10 business days, depending on the destination and courier service.
Estimated delivery times are not guaranteed and may vary due to circumstances outside our reasonable control.
Remote and difficult-to-reach locations may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on factors such as:
- Delivery location
- Product size or weight
- Number of products ordered
- Delivery method
- Promotional offers
If free shipping is offered, the applicable terms and conditions will be displayed at the time of the offer.
5. Order Tracking
Where tracking is available, you may receive a tracking number or tracking link after your order has been dispatched.
Tracking information may take some time to become active after the courier receives the package.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Valid contact number
Catchy Picks is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you contact us promptly after placing an order, we may attempt to update the address before dispatch. However, we cannot guarantee that an address change will be possible.
7. Delayed Deliveries
Delivery estimates are provided for guidance only.
Orders may be delayed because of:
- Weather conditions
- Natural disasters
- Transportation problems
- Courier delays
- Strikes or disruptions
- Government restrictions
- Incorrect address information
- High order volumes
- Public holidays
- Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us at catchypicksindia@gmail.com with your order details so that we can investigate with the relevant courier.
8. Failed Delivery Attempts
Couriers may make multiple delivery attempts depending on their policies.
A delivery may fail if:
- Nobody is available to receive the package;
- The address is incorrect or incomplete;
- The recipient cannot be contacted;
- The recipient refuses delivery; or
- The courier cannot access the delivery location.
If an order is returned to us after unsuccessful delivery, additional shipping or reshipping charges may apply where permitted by applicable law and depending on the circumstances.
9. Damaged Packages
If your package appears visibly damaged when delivered, we recommend documenting the condition of the package before opening it and contacting us as soon as possible.
Please send photographs or other relevant evidence to:
Damage claims may be subject to applicable return, replacement, refund, manufacturer, and consumer-protection policies.
10. Missing or Lost Orders
If tracking indicates that an order has been delivered but you have not received it, please contact us promptly.
We may contact the courier to investigate the delivery status.
We will take reasonable steps to assist with lost or missing shipments, subject to the courier's procedures and applicable law.
11. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at catchypicksindia@gmail.com as soon as possible.
Please include:
- Your order number
- Your name
- A description of the issue
- Photographs of the package and products, where applicable
We will review the issue and determine the appropriate resolution in accordance with our applicable policies and consumer rights.
12. Cash on Delivery
If Cash on Delivery (“COD”) is offered for a particular order or location, availability and applicable conditions will be displayed during checkout.
COD may not be available for all products, locations, or order values.
13. Multiple Products in One Order
If you purchase multiple products, they may be shipped separately depending on product availability, warehouse location, seller, size, or courier arrangements.
You may therefore receive multiple packages for a single order.
14. International Shipping
Unless expressly stated otherwise at checkout, Catchy Picks does not currently offer international shipping.
If international shipping becomes available, this policy will be updated with applicable countries, shipping charges, delivery estimates, customs requirements, duties, and other conditions.
15. Contact Us
For shipping questions, delivery issues, or order assistance, please contact:
Catchy Picks
Website: catchypicks.store
Email: catchypicksindia@gmail.com
When contacting us about an order, please include your order number so that we can assist you more efficiently.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised effective date.